Aj Kenya Safaris Medical Tourism - Privacy Policy

1. Introduction

Welcome to Aj Kenya Safaris Ltd. We are committed to protecting your personal information. Our main service is to facilitate medical travel for Kenyan citizens seeking cancer treatment and other advanced medical procedures in India.

This Privacy Policy explains how we collect, use, share and protect your personal information when you use our services, visit our website or interact with us through our social media pages (Facebook and Instagram and others). It also outlines your rights to your personal data.

By providing us with your information, you consent to the practices described in this policy.

2. Information We Collect

We collect information to provide and improve our services. The type of information we collect depends on your level of engagement with us.

1. a) Information You Provide Directly:

• Initial Inquiry/Lead Information: When you first contact us, usually through our website contact form, social media ads (like Meta lead forms), or by phone, we collect basic contact details:
  • Full Names
  • Phone Number
  • Email Address
• Case Management & Travel Coordination Information: Once you decide to use our services, we will need to collect more detailed and sensitive information to facilitate your medical journey. This includes:
  • Personal Identification: Passport details, National ID number, date of birth, and home address.
  • Sensitive Personal Data (Medical Information): Medical history, doctor’s referrals, diagnostic reports (e.g. scans, biopsy results), and other health-related information necessary for our partner hospitals in India to assess your case. We only collect this information with your explicit consent.

1. b) Information We Collect Automatically:

• Website and Advertising Analytics: When you visit our website or interact with our online ads (on platforms like Meta), we may use cookies, pixels (like the Meta Pixel) and other tracking technologies to collect:
  • IP Address
  • Browser type and version
  • Device type
  • Pages you visited on our site
  • How you interacted with our ads

3. How We Use Your Information

We use your information for specific, clearly defined purposes:

• To Provide Our Core Services:
  • To respond to your inquiries and provide you with initial information about our services. * To share your medical information with our partner hospitals and doctors in India for evaluation, treatment planning and cost estimation.
  • To arrange travel logistics, including visa applications, flight bookings and accommodation.
  • To communicate with you throughout your medical journey.
• For Communication and Marketing (With Your Consent):
  • To send you newsletters, updates or promotional materials about our services that may be of interest to you. You can opt-out of these communications at any time.
  • To create “Custom Audiences” for our advertising campaigns on platforms like Meta. This involves using hashed information (e.g. a scrambled version of your email or phone number) to show you relevant ads.
• For Service Improvement and Advertising:
  • To understand how users interact with our website and advertisements, so we can improve user experience.
  • To measure the effectiveness of our advertising campaigns and to deliver more relevant ads to potential clients (a practice known as retargeting).

4. How We Share Your Information

We don’t sell your personal data. We only share your information with trusted third parties who are essential to our services.

• Partner Hospitals and Medical Professionals in India: We share your personal and medical records with them to assess your case and plan your treatment.
• Travel and Logistics Partners: We share necessary personal details (like your name and passport information) with airlines, hotels and visa processing agencies.
• Advertising Partners (e.g. Meta): We may share hashed data or information collected by cookies and pixels with advertising platforms like Meta to help us run our advertising campaigns effectively and in compliance with their policies.
• Legal Obligations: We may disclose your information if required to do so by law or in response to a valid legal request from public authorities (e.g. a court or government agency).

5. Compliance with Meta Advertising Policies

Aj Kenya Safaris Ltd. complies with Meta’s Advertising Policies and Privacy Guidelines.

• Transparency: This policy clearly states how we use data collected through Meta platforms (Facebook, Instagram).
• Meta Pixel: Our website uses the Meta Pixel. This tool helps us track conversions from Meta ads, optimize campaigns and build targeted audiences for future ads.* Custom Audiences: We may use your contact information (in a secure, hashed format) to create Custom Audiences on Meta. You have control over the ads you see through your Meta account settings.

6. Data Security and Retention

• Security: We implement strong technical and organizational measures to protect your personal data, especially sensitive medical information. This includes encryption, access controls and secure data storage.
• Retention: We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for satisfying any legal, accounting or reporting requirements. Lead information that does not convert into a client case will be deleted after a reasonable period.

7. International Data Transfers

As our service involves connecting you with hospitals in India, your personal and medical data will be transferred outside of Kenya. We take all necessary steps to ensure that your data is treated securely and that the receiving parties in India have adequate data protection measures in place. This transfer is necessary for the performance of our contract with you.

8. Your Rights Under Kenya’s Data Protection Act, 2019

As a data subject, you have the following rights:

• Right to Access: You can request a copy of the personal information we hold about you.
• Right to Rectification: You can request that we correct any inaccurate or incomplete information.
• Right to Erasure: You can request that we delete your personal data.
• Right to Object: You can object to us processing your data for marketing purposes.
• Right to Restrict Processing: You can request that we limit the way we use your data.

To exercise any of these rights, please contact us using the details below.

9. Children’s Privacy

Our services are generally not directed to individuals under the age of 18. If we are facilitating treatment for a minor, we will only collect their data with the explicit and verifiable consent of a parent or legal guardian.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the effective date.

11. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or your personal data, please contact us:Aj Kenya Safaris Ltd. Data Protection Officer Email: james@ajkenyasafaris.co.ke 

Phone: 0719222430

Address: [Ruiru Town, Grrec towers, 3rd Flr, Office number d7 and d8]